Your data
Privacy policy.
What we collect, why, and the choices you have.
Who we are
Westcountry Choppers (Mark Ralph, sole trader), Unit 25F, Merton Road, Bristol, BS7 8TL, is the controller of your personal information. Contact: info@westcountrychoppers.com.
What we collect and why
| What | Why | Lawful basis |
|---|---|---|
| Name, email, phone, delivery and billing address, order details | To take, deliver and support your order | Contract |
| Payment details | Handled by Stripe to take payment. We never see or store your full card number | Contract |
| Messages you send us | To reply to you | Legitimate interests |
| Email address for our newsletter | To send news and offers, only if you sign up | Consent (unsubscribe any time) |
| Reviews you leave | To show customer reviews on the site | Consent |
| How you use the site (cookies) | To run the site, understand what's popular and, with your permission, show ads | Consent, except essential cookies |
| Order records | Tax and accounting | Legal obligation |
Who we share it with
Only the services we need to run the shop, each under their own data protection terms:
- Stripe: payments
- Evri: delivering your order
- Arctic Fox Studio: designing, hosting and maintaining this website
- MailerLite: our newsletter, if you sign up
- Google (Analytics and Search Console) and Meta (Facebook and Instagram) and TikTok: measuring visits and advertising, only if you accept those cookies
Some of these providers process data outside the UK. Where they do, they use approved safeguards such as the UK International Data Transfer Addendum. We never sell your data.
How long we keep it
- Order and accounting records: 6 years, as required for tax.
- Newsletter: until you unsubscribe.
- Messages: up to 2 years.
Your rights
You can ask to see, correct, delete or move your data, object to or restrict how we use it, and withdraw consent at any time. Email us and we'll respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office.
Cookies
See our cookie policy. You can change your choices at any time with the cookie button at the bottom of every page.
Last updated: October 2026