Customer Service
How Can We Help You?
We pride ourselves on providing secure and efficient payment processing for our valued customers.
To accomplish this, we have implemented a third-party plugin called Stripe.
Through its cutting-edge technology and powerful features, the Stripe plugin enables us to seamlessly create and process payments in a reliable and secure manner.
By utilising Stripe, we can ensure that our customers’ sensitive payment information is protected and handled securely. With this advanced tool we are able to streamline payment processing and provide our customers with a smooth and hassle-free experience.
We believe that implementing Stripe as our payment processor is a testament to our commitment to providing our customers with the best possible service and ensuring their satisfaction.
If you require further information please visit stripe.com/gb
Dispatch times: All orders are dispatched within 5 business days. Shipping times are then as listed below.
UK Shipping Costs:
Royal Mail 48 Tracked £3.90. This is a tracked service. Delivery is estimated 2-3 working days from dispatch.
Europe Shipping Costs:
Royal Mail European Tracked £8.95. Delivery is estimated 3-5 working days from dispatch.
Rest of World Shipping Costs:
Royal Mail International Tracked £10.30 This is a tracked service. Delivery is estimated 5-7 working days from dispatch.
Refund and Returns Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business working days.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@westcountrychoppers.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, email us at info@westcountrychoppers.com and send your item to:
Westcountry Choppers
Unit 25F
Merton Road
Bristol
BS7 8TL
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
To return your product, you should mail your product to:
Westcountry Choppers
Unit 25F
Merton Road
Bristol
BS7 8TL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@westcountrychoppers.com for questions related to refunds and returns.
Terms and Conditions for Order Discount Codes
1. Eligibility: This discount code is applicable only on the first order placed by a new customer.
2. Code Usage: The discount code must be entered at the checkout to receive the discount. It cannot be applied retroactively.
3. Discount Value: The discount code provides [specific percentage or fixed amount off] on the first purchase.
4. Validity: The discount code is valid 30th/Nov/2024 or, until stocks last.
5. One-Time Use: The discount code is valid for one-time use only.
6. Non-Transferable: The discount code is non-transferable and can only be used by the recipient.
7. Exclusions: The discount code cannot be applied to sale items, gift cards.
8. Minimum Spend: The discount code may require a minimum spend of £14 to be applicable.
9. No Cash Alternative: The discount code cannot be redeemed for cash or any other alternatives.
10. Alterations: The company reserves the right to modify or cancel the discount code at any time without prior notice.
11. Combination with Other Offers: The discount code cannot be combined with any other promotional offers or discounts.
12. Refunds and Returns: In case of returns or cancellations, the discount amount will not be refunded, only the amount paid will be refunded subject to the return policy.
13. Fraudulent Use: Any fraudulent use of the discount code will lead to cancellation of the order and possible account suspension.
14. Acceptance: Use of the discount code signifies acceptance of these terms and conditions.
For any queries or concerns, please contact our customer service team.
